10 Best Website Usability Testing Services Companies In 2023

People often want a new piece of software for their phone or computer that could make their lives easier in some way. Tech entrepreneurs who make a lot of money do so by creating full-featured solutions that meet such needs. But releasing a buggy app is a quick way to see your dreams of making it big in the tech world evaporate.

Global App Testing and ThinkSys are two companies we endorse if you need a comprehensive usability testing solution.

A report by the testing company Tricentis said that software failure had caused losses of up to $1.7 trillion. Before the public can use your software, it must undergo a strict utility testing phase where any problems are fixed. Because of this, it is essential to choose a partner who can offer reliable services for usability testing.

Finding the best among a vast number of options is challenging. Based on our research, we decided to give you a list of a few trustworthy names. This page provides a comprehensive directory of usability testing firms you can rely on to create and distribute user-friendly software.

Comprehensive Directory of the Best Usability Testing Companies

Here is the list of popular website usability testing services:

Review of the best companies for usability testing:

#1) Global App Testing (Recommended)

When it comes to on-demand quality assurance testing, no one does it better than Global App Testing. People also say that the platform is the best usability testing company today. The company’s specialty is putting usability testing into every step of the software development process.

You learn a lot about how your software works in a given environment from the point of view of a user.

Testers work at Global App Testing, where they do tasks on your app and website and give you feedback that can be used to make changes. Across more than 189 countries, the organization employs a pool of approximately 60,000 professional testers.

• Started in 2013
• The main office is in London, England.
• Size of Staff: 51 to 200
• Revenue: $10 Million (Approx)

Clients include Facebook, Citrix, iHeartMedia, Microsoft, GE, Instagram, WhatsApp, TripAdvisor, and many more.

Core Services: On-Demand QA Testing, Usability Testing, Exploratory Testing, Mobile App Testing, Web App Testing, and Test Case Execution.

Cost of service: Get in touch for a quote

#2) ThinkSys

ThinkSys has a team of qualified QA experts who offer end-to-end usability testing services worldwide. All aspects of your website or app’s design and functionality are scrutinized by the team to guarantee top-notch software for your visitors.

The company also has a lab with many interactive devices that make testing websites and web apps easier on different platforms, such as Android, Windows, and iOS.

ThinkSys also uses the most up-to-date tools for testing usability, such as CrazyEgg, Keynote, UserZoom, and ClickTale. The testing is done in the real world to see how users act in the real world.

• Started in 2011
• Sunnyvale, California, is where they are based.
• Size of Staff: 250 to 500
• Revenue: $25 Million (Approx)

Clients include ShutterStock, ProActive, 50onRed, Just Pharma, Nowvel, Corbis, Bond University, etc.

Core Services: QA Testing, Usability Testing, Cloud Computing, DevOps, Website and App Design, Big Data Analytics, IoT Services, and Solutions.

Cost of service: Get in touch for a quote

#3) UserTesting

When you compare UserTesting to the other companies on the list, you can see that its usability testing services are unique. Customer Experience Narratives is a visual feature of UserTesting that lets you see how a customer interacts with your app or software in real-time.

You can tell how customers feel about your product by watching their faces and listening to how they talk about it.

To test on the platform, you have to make a test plan. With this plan, you can ask people to do certain things on your app and watch how they react. Live conversations are another way to interact with the people in your test group.

• Started in 2007
• The main office is in San Francisco, California.
• Size of Staff: 500 to 1000 (Approx)
• Revenue: $100-500M

Customers include HP, Sony, Trivago, Samsung, Volvo, Lowe’s, and many others.

Core services include user testing for mobile apps, websites, marketing, design, user experience (UX), and more.

Service Cost: Contact for a quote

#4) UserZoom

UserZoom has usability testing services tailored to your website or app. You can manage and measure the user experience of your software so that you can make and sell a product that your customers will like.

The company spends considerable time and energy establishing standards against which the software’s user experience can be measured and compared, both over time and to that of competing apps.

UserZoom also lets you decide on product strategy and information architecture based on users’ wants. The company also helps you design and build software that is competitive by testing and validating it all the time.

• Started in 2007
• The headquarters are in San Jose, CA.
• Size of Staff: 250 to 500
• Revenue: $25-100M

Clients like eBay, Aetna, Amazon, Sky, Kroger, CapitalOne, and many others are served.

Core Services: Testing the usability of mobile and web apps, design, and UX from start to finish.

Cost of service: Get in touch for a quote

#5) Maze

Maze offers usability testing services to fit your product team’s needs and goals. Maze makes it easy to test and validate product ideas, prototypes, and UX copies quickly and effectively.

With the help of this platform, it’s also easy to make a plan for testing. With a unique URL, the test can be shared with people worldwide.

Later, companies can get valuable reports with information from complete metrics. Maze’s testing solution works well with several design platforms, such as Adobe XD and Figma. Maze offers a service for product managers, designers, marketers, and researchers to test how easy something is to use.

• Started in 2018
• Headquarters: Paris, France
• Size of Staff: 51–100
• Revenue: NA

Customers include IBM, Uber, Braze, Logitech, Pipedrive, etc.

Core Services: Quick and Remote Use Testing

Service costs are free for one tester, $25 per month per seat for the professional plan, and over ten seats for the Custom Organization plan.

#6) TryMyUI

TryMyUI is a video-based service for testing the usability of websites and applications, similar to services like Hotjar and UserTesting. Usability testing, in this case, involves making a test plan that tells users what to do on your website. You can also choose the users you want to reach based on a lot of demographic information.

The videos make it clear how people feel about your website. You can turn the information you get from TryMyUI’s videos into actionable insights that you can then share with your development team so they can make the necessary changes to your app or website’s user interface (UI).

• Started in 2009
• The headquarters are in San Mateo, CA.
• Size of Staff: 1–25
• Revenue: $5M

Some clients were Bose, NBC, Priceline.com, Amazon, and British Airways.

Core Services: Testing the usability of websites based on how they look.

Price of Service:

• The personal plan is $99/month.
• The Team plan is $399/month.
• The Enterprise plan is $2,000/month.
• The Unlimited plan is $5,000/month.

#7) Userlytics

Userlytics gives its clients access to a platform that lets them do both moderated and unmoderated UX studies and usability tests. Their service for testing usability is very flexible, letting you choose from a wide range of features that fit your needs best.

The company has more than 1 million users in its global participant panel. You can test your app or website with this large group of real people. You can also use your participants if you want to. There are also detailed UX reports that include suggestions for improvement from the best UX consultants in the business.

• Started in 2009
• Headquarters: Miami, Florida
• Size of Staff: 25 to 100
• Revenue: $5M – $25M

Customers include Loreal, the Washington Post, Dunkin’ Donuts, Princeton University, and many more.

Core services include usability testing, card sorting, tree testing, advanced video capture, and editing.

Service costs $49 for one seat and starts at $69 per participant for an unlimited plan.

#8) Loop11

Loop11 has a very easy-to-use usability testing platform that you can use online. The company has a vast number of users who can test your product. Like other usability testing platforms, you can make your own test plan with questions and instructions.

You can also record the audio or video of what people do on your website or app. Both moderated and unmoderated user testing are possible on the platform. The testing can be done on any app, whether for a phone, a computer, or a browser.

You can also test live websites and prototypes without writing any code. This makes Loop11 one of the best companies for testing how easy a website is to use.

• Started in 2009
• Melbourne, South Victoria, is home.
• Size of Staff: 1–25
• Revenue: $5 Mil (approx)

Customers include Motorola, IBM, Deloitte, Cisco, Accenture, and many others.

Core services include A/B testing, testing on mobile devices and tablets, testing on accessibility, competitive benchmarking, accurate intent studies, and testing on information architecture.

Rapid Insights costs $63 per month, Pro costs $239 per month, and Enterprise costs $399 per month.

#9) Usability Hub

UsabilityHub is one of the few companies that does remote user testing as well as they do. The company uses the responses of millions of users worldwide to help with remote user testing. The company has a participant panel with more than 340 thousand users from many different demographic groups.

You can make your testing team by choosing users from a particular group. As for the tests themselves, marketers, product managers, developers, and researchers can all use UsabilityHub to do various tests, such as design surveys, preference tests, five-second tests, and more.

• Started in 2008
• Melbourne, Victoria, is home.
• Size of Staff: 1–25
• Revenue: $5M-$25M

Asana, GoDaddy, Airtable, Task Rabbit, Google, and Amazon are all clients.

Core Services: Audience split testing, funnel analysis, open text analysis, design survey, first click tests, preference tests, and five-second tests.

Basic tests are free, Basic costs $79 per month, and Pro costs $199 per month for the Enterprise plan.

#10) UserFeel

UserFeel has a large pool of users who can be hired to test your website, just like other excellent usability testing companies. We can do moderated and unmoderated user tests on the platform that UserFeel gives us.

You also get an audio and video recording of how testers do tasks on your website or application. You can share these recordings with your team and add notes to help improve the UX of your website.

• Started in 2005
• Greater London, United Kingdom
• Size of Staff: About 29
• Revenue: $6 million

Emirates, Taboola, the University of Utah, Four Seasons, 99Designs, and many other companies served clients.

Core Services: Testing usability from beginning to end, support for multiple languages, and voice transcription.

Service Cost: Pricing made to order

Frequently Asked Questions

Q #1) What is Usability Testing?

Answer: Usability Testing looks at how well an app, software, or website works by using quality assurance and other software testing processes. The method involves watching real people try to do things on the website or app that is being tested. The process is essential to keep costs down and give users software that works well.

Q #2: What is the best company for testing?

Answer: Based on our research and what people say, the following companies are some of the best:

• Global App Testing
• ThinkSys
• UserTesting
• UserZoom
• Maze

Q #3) What are usability’s five goals?

Answer: The five goals are:

• Efficient
• Error-tolerant
• Easy to learn
• Effective
• Engaging

These are the goals that developers should try to reach. Only then can software be said to be ready to be used by people.

Q #4) Who will test the usability?

Answer: It is often led by a researcher, also called a moderator or facilitator. The researcher tells a participant what to do with the software being tested while they watch.

The researcher keeps track of each task that each participant does. They mostly watch how the participant acts or listen to what they say.

Q #5) How important is testing how well something works?

Answer: Usability testing’s primary objective is to guarantee that the software in its entirety performs as expected. By watching real people use the software during the testing phase, you can get a good idea of how well it works or doesn’t before it’s released to the public.

Usability testing is just a smart business move that will help you avoid a lot of bad press if your product needs to be fixed. This helps companies plan how users will act, what they want, and what they need.

Conclusion

Before your website or app can be used by many people, it must go through a well-planned phase of usability testing. When real people test your website, these tests let you see how they use it and act. You know what needs to be fixed right away on your website or app.

Some of the many businesses that advertise usability testing services should be avoided. So, we made this list to help you find a service provider who can test your software at a price you can afford and will give you an accurate picture of how it works and how users might react to it.

As for what we think, we suggest getting in touch with Global App Testing or ThinkSys if you want a service that tests the usability of your app from start to finish.