A Virtual Receptionist is like someone sitting near the front door of your business and answering questions from people who come to see you. Small businesses can grow their sales and save time using a virtual receptionist service. This gives them more time to focus on the quality of their products or services.
People may question your prices, features, or other parts of your products or services. Businesses today offer customer care services to answer these questions.
Your customers can call the toll-free number you give them and talk to the “Virtual Receptionist,” who answers the phone in your place and gives the callers the information they want.
To contact clients, you may rapidly check your calls and messages with a mobile app. This post covers the most significant virtual receptionist firms. Compare benefits, cons, and best characteristics to choose from.
Top 11 Virtual Response Service Providers
Examples of standard virtual receptionist software include:
#1) AnswerConnect (Recommended)
Best for the best support for answering calls.
With 24/7 help from a team of honest, experienced receptionists, you’ll never miss another call—customized call scripts and routing guarantee that the most critical opportunities instantly reach you. No matter what time someone calls, they will always hear a friendly voice.
Features:
- More than twenty years of experience.
- We offer call answering 24/7, live chat support, appointment setting, qualifying leads, and more.
- Easily connect to your favorite CRM platforms, such as Salesforce, Hubspot, and Zoho.
- Best-in-class mobile app to keep track of communications with prospects and clients.
Customers in various sectors can all benefit from AnswerConnect’s top-tier service. It has over 700 5-star reviews. Their solution that is based on people helps you keep your business human.
Price:
- Talk to them directly to get a quote.
#2) Ooma
Best for automatic call routing and personalized messages.
With Ooma Office, you get a virtual receptionist who can work with small and large businesses. It works well for automatically routing calls. With automatic call routing, Ooma helps your business keep its good name because no calls are missed. Custom messages are another thing that Ooma does very well.
With Ooma, it’s easy to make custom messages by adding general information about the business, such as its location and hours of operation. You can also make menu options for languages like English, French, Spanish, etc.
Features:
- Phone by name
- Make modes for business hours quickly.
- Personalized message making
- Automatic routing of calls
- Choose from different greeting cards.
With Ooma’s virtual receptionist feature, you can give your business a more professional look. Aside from the virtual Receptionist, Ooma is an excellent business phone service with many features that we recommend to small and large businesses.
Price:
- The essential plan costs $14.95 per user per month
- Office Pro costs $19.95 a month for each user
- Each user of Office Pro Plus costs $24.95 per month.
#3) AnswerForce
Best for putting people first and making sure that their business stays personal.
Leads can be collected and callouts scheduled around the clock, with real people answering calls and chats after hours, on weekends, and holidays.
AnswerForce specializes in virtual receptionists who help you 24/7. This saves you money on missed opportunities and lets you focus on what’s important: your customers.
Features:
- Plans that can be changed to fit the needs of clients’ businesses and the seasons.
- Setting up appointments, giving estimates, and calling back.
- Answering in both English and Spanish.
- Lead capturing and qualifying
- Workflow, CRM, and calendar software can all work together.
- Calls, overflow, after-hours, and weekends can be handled in various ways.
Over 480 reviews on TrustPilot have given AnswerForce an Excellent score of 4.9/5, which speaks for itself.
Price:
- They offer flexible pricing, and all their packages come with phone and chat support.
#4) Grasshopper
This is the best way to get calls sent to your phone.
Grasshopper is a small business phone system that runs in the cloud. They give out business phone numbers and can forward calls to your phone so that you can answer them anywhere.
Features:
A desktop program that lets you get VoIP calls, text messages, and voicemails so you can respond to your clients in the right way.
- You can transfer and forward calls.
- Automatically answer calls.
- Call blasting: They give you more than one phone line so you never miss a call.
Many people who used Grasshopper said that the customer service they got needed to be better. As one user pointed out, their phones weren’t ringing when their customers called.
Price:
It’s free for seven days. Then pay based on the following price plans:
- A single person can expect to pay $29 monthly.
- $49 per month for the partner
- $89 a month for a small business
#5) Ruby
Best if you want to give your callers a personalized experience 24/7.
Ruby offers virtual receptionist services, like live receptionists and chat, available 24/7/365, and a mobile app that lets you tell them when to answer your customers’ calls immediately. Ruby’s receptionists are trained to give each caller a personalized experience.
Features:
- 24/7/365 virtual receptionists
- You can hire virtual receptionists to work around the clock or for a shorter time, depending on your needs.
- Ruby mobile app that connects you to the virtual receptionists who work for your company.
- Outbound calls for marketing campaigns and other things.
Ruby is a Virtual receptionist service that comes highly recommended. Their services help their clients make more and more money.
Price:
Here are the price plans:
- $319 per month if you call Ruby 100.
- $599 per month if you call Ruby 200.
- $999 per month if you call Ruby 350.
- $1399 per month if you call Ruby 500
*Plans for chat start at $129 a month
#6) Nexa
Best for services based on the type of business you run.
Nexa is a U.S.-based company that offers virtual receptionist services. It hires bilingual receptionists trained to answer calls for businesses in different fields. They mainly offer their services to insurance companies, home service companies, and lawyers.
Features:
- Outbound calling is done to increase sales and market products.
- Setting up appointments.
- A mobile app that lets you get useful data-driven information through calls.
- Summary reports of the information gathered from calls.
The reviews that Nexa users have written about their services show how happy they are with them. Some users said they had problems with the services initially, but the team accommodated them and helped them solve their problems.
Price:
- Nexa Go costs $99 monthly plus $1.99 per minute and $49 to set up.
- Contact the business directly to get a price quote.
#7) My Receptionist
Best for making and keeping track of appointments.
My Receptionist has 132 employees and offers virtual secretary services 24 hours a day, seven days a week. Its services include answering calls, taking messages, integrating with CRM, and much more.
Features:
- You can send encrypted messages to your clients using the mobile messaging feature.
- Setting up appointments.
- Reminds your clients of the appointments they have coming up.
- Live answering services available 24/7.
- We are screening the calls.
People are happy with My Receptionist’s services because they answer calls quickly and treat callers with respect.
Price:
70 minutes: $100
150 minutes: $175
235 minutes: $250
#8) ReceptionHQ
Best for businesses of all sizes looking for warm and caring virtual receptionist services.
ReceptionHQ is a company in the U.S. that offers virtual receptionist services. So far, it has helped more than 25,000 clients. It’s free for seven days. Before you pay them, you can see a demo of how they work.
Features:
- I am scripting a call.
- There are many ways to send messages and transfer calls.
- With a mobile app, you can manage your call, greeting, transfer, forwarding, and other settings.
- Integration of CRM.
Conclusion: ReceptionHQ has almost everything you could want if you want a virtual receptionist service. They also have flexible pricing plans based on the size of your business, which is a plus. Some people have signed up only to have problems with the sign-up process.
Price:
It’s free for seven days.
The following is a list of price plans:
- $20 per month for ReceptionistPlus
- $59 per month for ReceptionistPlus 25
- $105 a month for ReceptionistPlus 50
- $189 per month for ReceptionistPlus 100
- $369 per month for ReceptionistPlus 200
*Contact them directly to get a quote for a large business.
#9) Abby Connect
Best for a team of well-trained receptionists.
Their team of bilingual, professional receptionists are well-trained and dedicated to giving your callers the best service possible.
Features:
- Some receptionists speak more than one language.
- We are setting up appointments.
- Team of trained and professional receptionists.
Users have said some fantastic things about Abby Connect, which is a good sign. Their service comes with a lot of praise.
Price:
It’s free for 14 days, and then pay according to one of these plans:
- One hundred minutes costs $279 a month, or $2.79 a minute.
- Two hundred minutes costs $499 a month, or $2.49 a minute.
- For 500 minutes, the monthly cost is $1089 ($2.18 per minute).
#10) Davinci
Best for unique features.
Davinci gives you solutions for your business needs that are up-to-date. They offer virtual business addresses, live answering services available 24/7, natural meeting spaces, and more.
Features:
- 24/7 Live services for a virtual receptionist
- Auto front desk
- Put on your business cards a global, virtual office address.
- Natural spaces can be reserved right away, by the hour.
The best virtual receptionist services providers have excellent features, but Davinci’s are the coolest. The services they offer as a virtual receptionist are reliable, and their customer service is said to be excellent.
Price:
Price plans for services that act as virtual receptionists are:
- $99 a month for Business 50
- $239 a month for Business 100
- Premium 50: $249 per month
- Premium 100: $319 per month
#11) POSH Virtual Receptionists
Best for the mobile app that makes everything easy and quick.
POSH Virtual Receptionists has been in business for 20 years and offers live answering services 24/7/365 at reasonable prices. They also have a mobile app with an easy-to-use interface that lets you tell them how you want the services to be handled.
Features:
- Personalized call scripts
- Your business number doesn’t need to be changed.
- 24/7/365 Live services for a virtual receptionist.
- Sets appointments and sends calls or messages to clients to remind them of upcoming ones.
The POSH virtual Receptionist has plans for businesses of all sizes. The mobile app is something to be proud of. Overall, you should use the services.
Price:
It’s free for one week. Here are the price plans:
- Chic: $54 per month
- Vogue: $94 per month
- Elegant: $154 per month
- Luxurious: $284 per month
- Lavish: $684 per month
Questions People Usually Ask
Q #1) What are the advantages of having a virtual receptionist?
Answer: You can get the following from a virtual receptionist:
- Through outbound calling and marketing campaigns, you can get more sales.
- Keep your business’s reputation in good shape by acting as a virtual receptionist and taking calls for your business around the clock.
- Schedule meetings based on when you are free.
- Take care of processing orders, from taking orders to getting paid.
- Saves you time by sending appointment reminders to your clients.
- Take care of your tasks and save time by paying more attention to other essential things.
Q #2) How does a digital receptionist function?
Answer: A virtual receptionist takes your calls based on what you want. You can make a script for how to greet your customers, and the virtual receptionist you hire will follow it.
They do a lot of research on the products and services your company makes so that they can answer the calls as if they were you. They also use outbound calling to do marketing campaigns.
Q#3) How can I become a virtual receptionist?
Answer: To become a virtual receptionist, you need to be good at the following:
- Communication
- Marketing management
- Multitasking
- Knowing how to use computers
- Organizational skills
- Getting information from the calls, you get
Q#4) Can you work from home as a receptionist?
Answer: Receptionists can work remotely. The pandemic forces many companies to send receptionists home. PC, phone, and Internet are needed.
Q#5) How much does it cost to hire a virtual receptionist?
Answer: As reported by Glass door, an average Virtual Receptionist’s income in the US is $29,812 per year.
Q #6) How much does it cost to have a virtual receptionist?
Answer: You can choose a price plan that suits your demands and budget from virtual receptionist firms. Usually, the price plans can cost anywhere from $25 to $3000 per month.
Conclusion
This article compares the best virtual receptionist services so you can pick the right one for your needs.
In the end, the following points can be made:
- An excellent virtual receptionist service can help your business reach new heights.
- Davinci has features not found anywhere else, such as Global Virtual Addresses, natural spaces for meetings, etc.
- Many offer mobile apps that act as instant guides or mediators between you and the service provider.
- A free trial can be a great way to get an idea of how good the services are.