Many knowledge management software is in the cloud, which can be used on any platform. It’s accessible from portable devices like smartphones and tablets. So, you can read the information wherever and whenever you want. These programs’ intelligent or advanced search features save a lot of time when looking for information.
Companies can also share important information or frequently asked questions (FAQs) with their employees and customers using this software. People can work better because knowledge management software makes the information easy to find.
Companies use software to manage their knowledge to make white papers, user manuals, articles, and business processes.
Top Knowledge Management Systems Worldwide
Here is a list of the top Knowledge Management Software that is used the most around the world.
#1) monday.com
Monday.com gives organizations an open platform to use to make the necessary tools. To put it simply, it’s an OS for running your business out of your office. Many attractive and customizable templates are included. The preexisting instrument is utilized effectively. Also, read Best Senior Moving Services.
Best Features:
A list of all the articles is on the Knowledge Base library board.
- The Knowledge Base Backlog Board helps track what needs to be done.
- With features like custom statuses, hashtags, advanced filters, and so on, monday.com makes it easier to look through the knowledge database.
- There are ways to automate the workspaces on monday.com, which can be used to remind team members to keep up with the workspaces.
- Monday.com has a plan for individuals that is free. There are four plans: Basic, which costs $8 per seat per month; Standard, which costs $10 per seat per month. Pro costs $16 per seat per month, and Enterprise (Get a quote).
- The bottom line is that monday.com is a customizable Work OS that can help you in almost any situation. It can be used for everything from planning a project in detail to writing jargon.
#2) Confluence
Atlassian makes Confluence, which is software for working together on content. You can use the system on Android, iOS, Linux, and Windows. It works through the cloud. This will help you put out information, organize it, and find it all in one place.
With this tool, you are making a document, giving feedback, and updating it more accessible by going through a series of steps.
Best Features
- You can work together on a project with the help of this software.
- You can create documentation.
- You will have one place where you can access and share information.
- Jira can be used with it.
Price: It will cost $10 per month for up to 10 users. The cost will be $5 per user per month for 11 to 100 users. The software can be used for free for seven days.
It’s easy to share knowledge and documents. It has a lot of valuable features, like being able to export to PDF and copy and paste images.
#3) ProProfs Knowledge Base
ProProfs Knowledge Base is a simple but powerful tool to improve your customer service and team’s ability to work together. It lets you build a knowledge base for your customers that they can use on their own and a knowledge base for your employees that they can use on their own.
It’s easy to set up and use; you don’t need to know how to code. You can start immediately because it has more than 40 templates, making it easy and quick to make content.
ProProfs Knowledge Base is perfect for any startup, small business, or Enterprise that wants to create a knowledge base for their customers, support staff, HR department, or any other team.
Best Features
- A writing and editing program that works like MS Word.
- Valuable reports to measure and improve how well an article is doing.
- A search that is powered by AI and gives quick and relevant results.
- 40+ free templates for a knowledge base.
- There are roles and permissions to help teams work together.
- A single sign-on and a password control it.
- There are limits on the page and folder levels.
- Over 90 languages can be used with the tool.
Pricing:
There are three ways to pay for the tool:
- Forever Free
- Essentials: $0.30/page/month
- Premium: $0.50/page/month
It is easy to use and has the best features in its class. It’s also a great deal for the money.
#4) ClickUp
ClickUp is a platform for managing projects, processes, tasks, and time all in one place. It is a platform with many features, such as collaboration and reporting, Docs and Wikis, and much more. You can make wikis, docs, and knowledge bases. Teams can make comments and work together at the same time.
Best Features:
- ClickUp lets you add comments and assign tasks right from the docs themselves.
- You can give people different rights to view, comment, and change the document.
- It lets more than one person edit at once, making it easier to work together.
Price:
ClickUp has four pricing plans for its solution:
- Free plan
- Unlimited plan ($5 per member per month)
- Business plan ($9 per member per month)
- Enterprise plan ($15 per member per month) (Get a quote)
- Both the Unlimited plan and the Business plan come with a free trial
All of your documents will be in one place with ClickUp Docs. You will be able to bring in work from other programs.
#5) Zendesk
The knowledge base platform from Zendesk is open, flexible, and easy to add to. It will help you make customer service that people can use on their own. It has solutions for both small and large businesses. More than 30 languages can be used with this software.
It works best for the Help Desk, Customer Service, Customer Support, Customer Community, and SaaS.
Best Features:
- It will let you talk to customers by phone, email, chat, social media, and other ways.
- User-friendly.
- Simple to scale and use.
- It has a system for tickets and a forum for the community.
Price: $89 and up.
In short, the system works well. It does everything it needs to do and is worth the price.
#6) Zoho Desk
Zoho Desk is the help desk that knows what’s going on. With this, you can keep track of all the customer support tasks. Both iOS and Android can use it. Small and medium-sized businesses are best suited for Zoho Desk. It gives you more sophisticated ways to talk to agents through VoIP and social media.
It also lets you analyze data to learn more about how customers interact with you and how SLAs work. Also, read Best Indoor Security Cameras.
Best Features:
- Features that are unique to each agent, manager, and customer.
- You can work with everyone in the Companies.
- It has a way of selling tickets.
- The team’s performance will be better if there are detailed reports.
Price: Up to three agents can use it for free. Professional ($12 per agent per month) and EnterpriseEnterprise ($25 per agent per month) are two more plans.
It is a system that runs in the cloud. It’s easy to track a ticket. The system as a whole is also simple to use.
#7) Document360
Document360 is knowledge base software that lets you make a self-service knowledge base for your customers and employees (public or private knowledge bases). Every piece of knowledge management software needs to have a powerful search module.
Document360 has a powerful real-time search that AI powers. This lets your customers use the AI-powered search to find answers to their problems right away.
Also, it has powerful features like an uncompromised authoring experience, rich themes, built-in analytics, enterprise-grade restore, backup, versioning, etc.
Best Features:
- Multiple knowledge bases: It works with many projects or documentation websites, so you don’t have to look elsewhere as your product list grows.
- The best Markdown editor for writing quickly and effectively.
- Security at the category level. Also, advanced security access at multiple levels to cover all your needs. There are different levels of access you can give to your Readers.
- Plans start at $99 per month for the price. You can also sign up for a free trial of Document360.
The knowledge base is easy to use and has many good features. It lets you set up roles and permissions. You can also restrict access by IP address. It can work with Intercom, Freshdesk, Microsoft, Zendesk, and many other services. It works with international languages and can integrate with third-party apps.
#8) Scribe
A scribe is a tool for writing articles for a knowledge base and a simple tool for managing knowledge. Its primary purpose is to make step-by-step guides for you right away. It does this by recording your screen as you do a task, taking screenshots, and writing instructions.
These Scribes can be built into any tool, even an existing knowledge base. Scribe also has tools for internal knowledge management, like folders, labels, analytics, permissions, and more. The library in Scribe can be used as a knowledge base by small, agile teams.
Larger, more experienced teams should use Scribe guides to add to their knowledge base, not to replace it.
Best Features:
- Make step-by-step guides right away.
- Guides that can be put into knowledge bases, wikis, CMS, or tools for managing projects.
- Automatic highlighting of screenshots.
- In your Chrome extension, you can see suggestions for guides.
Price: The Chrome extension is free and has no limits on guides or users. The Pro version costs $29 per month per user and has extra features like recording your desktop and editing screenshots.
Conclusion: The primary tool is free and easy to make knowledge management guides. It works with other tools for managing knowledge. It’s a good choice for teams that need a simple knowledge base.
#9) LiveAgent
LiveAgent is an excellent software for creating a knowledge base, and it lets you create multiple beautiful knowledge bases as part of your self-service solution.
The software has a powerful WYSIWYG editor that lets you make articles, forums, feedback and suggestion boxes, and FAQs and fully customize them. The software works well for teams of any size and in any industry.
Best Features:
- LiveAgent lets you make internal and external knowledge bases with articles, forums, and frequently asked questions (FAQs).
- LiveAgent has knowledge bases, powerful ticketing software, a built-in call center, and advanced automation and reporting features.
- The software can be changed in many ways and can quickly scale up or down depending on your business needs.
- LiveAgent offers help with moving data and setting up the software.
- 24/7 support
- There are more than 40 different language versions of the software.
Price: All LiveAgent plans come with the ability to use a knowledge base. The cheapest plan costs $15/mo per agent, but for just $39/mo per agent, you can get everything LiveAgent has to offer.
The price-to-value ratio is excellent.
#10) ServiceNow Knowledge Management
With this tool, organizations can keep track of what each department knows. It lets you change how each department works.
It’s for customers, workers, and salespeople. Agents can add to a knowledge base as they solve problems. The system can be used from a computer or a phone. It will help improve productivity by finding answers to problems and writing them down.
Best Features:
- Agents can look for information and make their own.
- Service portals can be linked to the system.
- The Word file will be able to be imported.
- You can change how the search works.
- It makes it possible to make different versions of the articles.
- It can search in context and search for more things.
Price: Contact them to find out more about their prices.
Conclusion: The system has a lot of good features and functions. It’s simple to use. English, German, Spanish, Japanese, French, Italian, Dutch, and Portuguese are among the languages that can be used.
Conclusion
Businesses of any size can use Zendesk, and it can be used in more than 30 different languages. ProProfs Knowledgebase has some excellent features and pricing plans that are easy on the wallet. Zoho Desk is suitable for helping with customer service. As content collaboration software, Confluence can offer more advanced features.
As a tool for working together, Inkling has good features for making content. KnowledgeOwl has good features, functions, and ease of use at a price that is easy on the wallet. The other tools mentioned in this article have their functions and features.